The ticket history for individual tickets can be very helpful in determining when changes were made to tickets, including when different services and products were added and when a ticket was closed. Ticket History can be accessed from the cloud website and through the mobile app. To access the ticket history from the appointment book, select the appointment and press Update. Select View Appointment Log at the bottom of the window.
When viewing the ticket history, it will display
Date and Time of changes and the employee logged in when the changes were made.
Client name on the ticket
Client ID
The ticket status at the end of the changes
The date the ticket is scheduled for
The date the ticket was closed on
Changes to row items
Tender amount
Total for the ticket
These items with be added to the ticket history for each time there are changes made to the ticket.
An example as to when this could be useful is if you are trying to determine if any changes were made to a ticket after it was closed. In this situation, you would navigate to the ticket, select the appointment and press Appt Details. Select View Appointment Log at the bottom of the window. Scroll down the ticket history until you see an entry where the ticket status was first listed as Closed. You would then continue to scroll down and see if there are any other entries made. If so, you would want to see what row changes were made or see if the client was changed.
This is just one simple example, but with the ticket history, you can determine a multitude of different changes and who was signed in when the changes occurred.