📝Overview
Every appointment (or ticket) has a detailed history log that shows what was changed, when, and by whom. This is especially useful for tracking edits after a ticket has been closed—like service updates, rescheduling, or payment changes.
🔍How to View the History Log
You can view a complete record of all changes made to an appointment or ticket from the Appointment Book. This helps you track updates to services, times, and staff.
Click here to learn how to view the history log
Click here to learn how to view the history log
Open the appointment or ticket from the Appointment Book
Click Appt Details
Scroll down the appointment details page, and select Appointment Log
Scroll through the log to see a full timeline of changes
⚠️ Please Note:
If multiple employees share the same login, the appointment log will show the name of the primary employee profile associated with that login.
When viewing the ticket history, it will display:
Date and time of each change
Client name and ID
Status (Scheduled, No-Show, Closed, etc.)
Scheduled time and actual close date
User who made the change (based on login)
Row item changes, such as services/products added or removed
Price or quantity adjustments
Payment details, including amounts and tender methods
Any edits made after the ticket was closed
🧾Viewing Changes to a Closed Ticket
If you suspect updates were made after a ticket was closed, you can use the log to confirm. This is especially helpful for verifying post-close edits to services, pricing, or client info.
Click here to learn how to check if changes were made after a ticket was closed
Click here to learn how to check if changes were made after a ticket was closed
Open the Appointment Log
Scroll until you see the first entry where the ticket status is marked as Closed
Keep scrolling to review any additional entries after that point
Look for:
Services, products, or pricing changes
A change to the assigned client
Who was signed in when the change was made
This method helps confirm and timestamp edits that may have occurred after the ticket was considered complete.
