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Ticket History (Cloud)

Angel Horowitz avatar
Written by Angel Horowitz
Updated yesterday

📝Overview

Every appointment (or ticket) has a detailed history log that shows what was changed, when, and by whom. This is especially useful for tracking edits after a ticket has been closed—like service updates, rescheduling, or payment changes.


🔍How to View the History Log

You can view a complete record of all changes made to an appointment or ticket from the Appointment Book. This helps you track updates to services, times, and staff.

Click here to learn how to view the history log

  1. Open the appointment or ticket from the Appointment Book

  2. Click Appt Details

  3. Scroll down the appointment details page, and select Appointment Log

  4. Scroll through the log to see a full timeline of changes

⚠️ Please Note:
If multiple employees share the same login, the appointment log will show the name of the primary employee profile associated with that login.

When viewing the ticket history, it will display:

  • Date and time of each change

  • Client name and ID

  • Status (Scheduled, No-Show, Closed, etc.)

  • Scheduled time and actual close date

  • User who made the change (based on login)

  • Row item changes, such as services/products added or removed

  • Price or quantity adjustments

  • Payment details, including amounts and tender methods

  • Any edits made after the ticket was closed


🧾Viewing Changes to a Closed Ticket

If you suspect updates were made after a ticket was closed, you can use the log to confirm. This is especially helpful for verifying post-close edits to services, pricing, or client info.

Click here to learn how to check if changes were made after a ticket was closed

  1. Open the Appointment Log

  2. Scroll until you see the first entry where the ticket status is marked as Closed

  3. Keep scrolling to review any additional entries after that point

  4. Look for:

    • Services, products, or pricing changes

    • A change to the assigned client

    • Who was signed in when the change was made

This method helps confirm and timestamp edits that may have occurred after the ticket was considered complete.

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