Understand your rate plan

Swiped Cards / Tap, Chip, Swipe / CP (Card Present)

A card-present transaction means a physical card or device is used directly at your payment terminal.

Inserting a card with an EMV chip
Swiping a card using its magnetic strip
Tapping a card or contactless device (such as Apple Pay or Google Pay) at the terminal

Basically, if the card or device is physically used at the payment location, it counts as a card-present transaction!

Non-Swiped / Manually entered, Saved card on file, Online payments / CNP (Card Not Present)

A card-not-present transaction means a payment is made without physically using a card at a terminal.

Manually entering card details.
Using a saved card on file
Recurring payments
Online transactions, including Apple Pay or Google Pay used digitally

If a card is not physically used at your credit card reader, it is classified as a CNP transaction. These transactions typically incur a higher processing fee due to the increased difficulty in verifying that the cardholder approved the transaction, which raises the risk of fraud and chargebacks.

Know how to find and read your statement

Statements are released on CardPointe on the 2nd of every month for the month prior.

Where to download statements

Look for the corresponding headings to follow along!

Log in to CardPointe
Click Reporting
Select Statements
Download the month you'd like to view

Enable statement emails

Look for the corresponding headings to follow along!

Click Administration
Select users
Click on the name of the user, notifications are set per user

Look for the corresponding headings to follow along!

Click email notifications
Scroll down until you see statements
Once checked, click save at the bottom

Understand your fees

After downloading the statement, scroll down to the blue fees section to find that month’s fees. Below is the breakdown of fees associated with DaySmart.

SWIPED DISCOUNT $XXX.XX AT .0XXX00 , XX TRANS AT .XX0000
NON SWIPED DISCOUNT $XXX.XX AT .0XXX00 , XX TRANS AT .XX0000

$XXX.XX: The total amount of funding collected for the type
.0XXX00: Your rate, you can look at it more like X.XX%
XX TRANS: The number of transactions ran
.XX0000: Base transaction fee for each transaction

Other Possible Fees

The Authorization fee is required for card-not-present transactions, and some banks require it for swiped transactions.

AVS 950 CALL AUTHORIZATION FEE XX TRANSACTIONS AT 0.XX

XX TRANSACTIONS: The number of transactions with this fee added
0.XX: Authorization fee per transaction

If you are renting a device or recently purchased a device outright, you will see a terminal fee on your statement. This fee is the total of all active devices on the account. Go to My Account, then Equipment to see your active devices.

TERMINAL FEE

PCI Compliance is required to be filed every year. If you are seeing this fee, you are non-compliant. This fee is non-refundable and will be removed once you are compliant.